SATOD PRIVACY POLICY - SOUTH AFRICA

Legal

1. Introduction

SATOD is committed to safeguarding the privacy of our website visitors and service users. In this policy, we explain how we will handle your personal data. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Information about us

This website is owned and operated by BSL MANAGEMENT (PTY) LTD. We are a registered company in South Africa under registration number Reg.2018/416706/07

3. Our contact details

You can contact us: by email, using satod@bslmanagement.com. The Data Controller is BSL MANAGEMENT (PTY) LTD.

4. Changes to the privacy notice and your duty to inform us of changes

This Privacy Policy was created in May 2020; however, we keep this policy under review. We will show any updates to it on this webpage. Please keep us informed if personal data we hold about you changes during your relationship with us.

5. Information we may collect from you

Personal data or personal information means any information about an individual from which that person can be identified. The personal information we collect includes (a) information you provide to us; and (b) information we automatically collect or generate. We have set out more details about these types of information below.

(a) Information you provide to us, which may include:

  • your name

  • email address

  • address or postal code

  • payment method(s)

  • telephone number.

We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service, or participate in surveys or marketing promotions, when you choose to provide ratings, taste preferences, account settings, or otherwise provide information to us through our service or elsewhere.

(b) Information we generate or automatically collect, which may include:

  • information about your device, operating system, browser and IP address

  • unique identifiers associated with your device

  • details of web pages that you have visited and shows you have watched

  • how long you spend on certain areas of the website together with the date and time of your visit/usage

These types of personal information may relate to your device (such as your PC, tablet or another mobile device), your use of our websites and apps, photographs and video recordings made by us or on our behalf and/or your personal preferences, interests or geographic location.

 

6. How we collect your information

We use different methods to collect your personal data including through direct interaction with you, for example when you:

  • visit and use our website;

  • contact us with an enquiry or other feedback;

  • enter any competition or promotion that we run on this website;

  • fill in an online questionnaire;

  • provide payment card details (such as when purchasing products from us);

  • inform us of your marketing preferences (these should be communicated to us via satod@bslmanagement.com);

  • communicate with us via social media, third party apps or similar technologies.

We may also collect your personal data using automated interaction, for example when you browse or use our website we use cookies, and other similar technologies to collect information automatically from one or more of your devices associated with you. Cookies are explained more fully in section 8 below.

7. Information you post on public areas of our website and social media

Information that you post on or through any public areas of the website and on any social media pages that we operate is publicly available information. This means that it is generally accessible to, and maybe collected by, others and may be used by them to send you unsolicited messages. We do not have control over if or how other people may use that information therefore you should use caution and ensure not to disclose personal information when using public web areas or social media. We will not be responsible for any postings that you make with personal information in them.

8. Cookies

We use cookies on this website. These allow us to give you the best possible experience on our website.

 

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They can’t harm your computer. If you’d like to read more about cookies, this website contains a lot of useful information that may be of interest: http://www.aboutcookies.org/default.aspx

What cookies do we use?

Here’s a list of the main cookies that may be sent to your device and what we use each cookie for: cookies. You can set your browser to reject cookies (have a look at https://www.cookieserve.com/ for more information on how to do this) but some features of our website may not then be available to you. 

To support our website, there may be embedded video content from third-party websites such as YouTube. Pages with this embedded forms of content may present you with cookies from these websites. We do not control the distribution of these cookies and you should check the relevant third party website for more information about these.

9. How we use your personal data

We will only use your personal data when the law allows us to and it is fair for us to do so. Most commonly, we will use your personal data in the following ways:

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

    • For example, this will be the basis upon which we collect information which is: necessary for us to understand our users, to promote our service and to operate effectively.

  • Where we need to perform a contract that we are about to enter into, or have entered into with you;

  • Where we need to comply with a legal or other regulatory obligation;

  • Where you have given us your consent that we do so.

    • For example: where you have given your consent to receive email updates or other information from us. Please note: You can withdraw your consent at any time by clicking on the “unsubscribe” link at the bottom of any marketing e-mail we send you.

10. The purposes for which we will use your personal data

We use your personal information to:

  • manage and improve this website so as to ensure that its content is presented in the most effective manner for you and for your computer and/or device;

  • respond to any enquiry or feedback from your and to implement any changes in response to that;

  • allow you to participate in interactive features of the website(s)

  • manage any competitions or promotions that you enter on this website;

  • administer any surveys that you complete on this website;

  • comply with legal obligations and protect against legal claims or liability;

  • send you marketing communications about SATOD through channels such as e-mail about our service;

  • target online advertising;

  • authenticate and control access to parts of, or features of, our website;

  • maintain your accounts and manage transactions such as payment card transactions for any service that your order from us, or for the fulfilment of such transactions;

  • diagnose service or technology problems reported by our users or engineers in connection with the use of our website.

Please note that when you contact us, we may keep a copy of the resultant correspondence.

11. How do we store your personal information?

We will take all steps reasonably necessary to ensure the security of the personal information we collect and store about you. We will use all reasonable endeavours to protect your personal information from unauthorised disclosure and / or access, however, unfortunately, the transmission of information via the internet is not completely secure and we have no control over the privacy of any communication while it is in transit to us. Although we will do our best to protect your personal information, we cannot guarantee the security of your information while it is being transmitted to our site. Accordingly, any transmission is at your own risk.

 

Information you provide to us is stored in secure databases and we will limit access to your personal data to those of our employees and other third parties who have a business need to know. Any payment transactions are encrypted using SSL technology, and payment details are not kept following completion of the transaction. Please keep your password confidential. We will not be liable for any loss or damage where you have not complied with this obligation. Where we are legally required to do so, we will notify you and any applicable data protection authority or another regulator should there be an actual or suspected personal data breach involving your personal information.

12. How long will we keep your personal data for?

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting obligations that we may have. We will only keep personal data for longer where there is a legal requirement for us to do so. In some circumstances, you can ask us to delete your data (see section 15 below for more information).

13. Opting in

Sometimes, we will give you the option to choose whether you would like to receive information from us or not (e.g. by choosing to opt in to receiving emails from us about website updates).

14. Sharing your personal data with others

We do not share your personal information with companies, organisations, or individuals outside of SATOD except in the following cases:

  • We may sometimes contract with third parties to supply services to you on our behalf. These may include:

    • payment processing,

    • search engine facilities,

    • advertising,

    • marketing.

  • In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

  • Some of the third party data processors used by us may be located outside of the South African Area. Where We transfer any personal data outside the RSA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the RSA.

  • We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

  • Should SATOD become involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

  • We will share personal information outside of SATOD if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable law, regulation or legal process.

15. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. This includes the right to:

  • request access to your personal data

  • request that inaccurate personal data be corrected

  • request that your personal data be erased

  • object to your personal data being processed or to request processing should be restricted

  • to withdraw your consent to our processing of your personal information

 

No fee usually required.

You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

If you wish to exercise any of the rights set out above, or you have any concerns about how we process your information, please e-mail us at satod@bslmanagement.com so that we can investigate and hopefully resolve your concerns. We try to respond to all legitimate requests as soon as possible and at least within 21 working days. If we are unable to satisfactorily deal with your concerns then you have the right to lodge a complaint with the appropriate data protection authority.

16. How to unsubscribe or withdraw consent

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you. You can also withdraw your consent, change your preferences, or opt-out from hearing further from us by e-mailing satod@bslmanagement.com.

 

19 July 2020